Faq

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  • When I want to take object off the Bot , I receive a mistake: " Unfortunately, our bot couldn't send your object..."

    Bot can't send you the object in the following: You have the exchange blocked ( you entered from the new appliance, changed the password or e-mail recently, changed the security settings Steam Guard, have the VAC-ban, etc. More..... in order to avoid such problems in future, always recommend to check your trade status at special page csho.tm. You have inventory hidden in the privacy settings Steam Check your trade link in the profile and in the settings Steam - they have to coincide Bot has the problems with the Steam connection, it may happens and very often, the problem is in the Steam, it's not our problem. Also bot can be banned, in this case you have to address to technical support ([email protected]) If you don't take your object during one hour, the whole price of this object according to it's price at the Steam market.

  • I can't open the cases, it is indicated the mistake " At the moment bot doesn't have the object for the case chosen. Try to do it later."

    For the real random, cases/categories must always contain ALL the objects in it, which are listed at the page of the case/category. Bots don't have enough time to buy all necessary things in the time needed or some necessary objects for this case are absent at the market now.

  • Filled the account, but money doesn't appear. What to do?

    Money can appear in some time - wait an hour. If money not appeared more than in an hour write to us ([email protected]),indicating the whole information of the payment.

  • I have money at Steam account but they are not indicated here. Why?

    Steam account money are not valid here at this site. To fill the balance it is needed separately.

  • Can't enter the site through Steam, the page with the cases is not loading, there is an advertisement in the centre of the page , and in general site is not working good, what to do?

    May be the problem is in antivirus, which can block the connection with the site, or the problem is in a browser, which shows the advertisement also can block the connection with the site.

  • I opened the case, but the object does not come, what's happening?!

    Open your profile and click the link "To take" on the object you are interested in.

  • Be careful!

    All questions can only be solved via the mail [email protected] Ignore anyone who is writing to you in social sounding networks site administrator - this is crooks.

  • Before opening Cases

    Be sure to check your account exchanges on Steam, otherwise our bots will not be able to send you your items. Open your inventory, make sure that there is no ban 7 days after the password had been changed.

  • Collect item

    Full value of the item will be returned on your balance if you have not taken it for an hour.

  • Just filled my balance but money does not appear

    From our side we process payments instantly. Some delays may occur in paygate G2A which verifies every payment from 5 seconds to 10 minutes. Also, payment may be withheld by your bank. Wait an hour - if money still don't arrive - write to us at [email protected], we'll investigate why this might happen.

  • Opened the case, where is my skin?

    Your skin are in your inventory. You can get your inventory by clicking to prize or your avatar at top-right corner of the size.

  • Why my skin was Auto-Sold?

    After opening case you have one hour to send skin to your Steam account. If you don't do it timely - skin will be auto-sold by market price and fill your balance

  • I can not login to Steam or send my skin

    As you know Steam may be worldwide down sometimes. As our system fully relies on Steam services, only option we have - just wait with all others when it's up again

  • I want to disable sound

    It can be done by click Sound icon at top-right corner during game